# Cancellation and refunds

> There is nothing to cancel — plans never renew automatically. When plan refunds apply and how to ask for one.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/account-billing/cancellation-and-refunds · Updated 2026-10-06

## Cancelling

Plans **never renew automatically**, so there is nothing to cancel to avoid a future charge. Simply don't renew: at the end of the year the store goes offline, and nothing more is charged.

To have your store or account **deleted** sooner, [contact support](https://www.nijeesweb.com/contact?topic=support) from your account's email address. Download any order reports you need first (**Orders → Excel**) — a deleted store cannot be brought back.

## When you get your money back

You are refunded in full if:

- you were **charged twice** for the same purchase;
- you were **charged but your store was not created**;
- a fault on our side meant the service could not be provided.

## Ask for a refund

[Contact support](https://www.nijeesweb.com/contact?topic=billing) with:

- your store's domain or store ID,
- the date and amount,
- the payment reference (beginning **SUB**), if you have it,
- what went wrong.

Approved refunds go back to the original payment method through PhonePe; banks usually take 5–7 working days to show them.

## Money taken, but the payment shows as failed

This is usually reversed automatically by your bank or PhonePe within a few working days. If it isn't — or if your store appears later because the payment did go through — [contact us](https://www.nijeesweb.com/contact?topic=billing) with the details above.

> [!NOTE]
> This page is about **your plan**. Refunds to **your customers** for their orders are covered in [Refunds and store credit](https://www.nijeesweb.com/docs/ecommerce/orders/refunds-and-store-credit).