# What customers see in their account

> The customer side of your store — My Account, orders and tracking, cancellations and returns, saved addresses, the wishlist and store credit.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/customers/customer-account · Updated 2026-10-06

Knowing what your customers see helps you answer their questions. Signed-in customers reach their account from the **profile** icon in your store's header.

## My Account

At `yourdomain/profile/account` customers see and update their name and contact details.

## Orders

`yourdomain/profile/orders` lists every order with its status. Opening one shows:

- the items, prices, discount, tax, shipping and total;
- the delivery and billing addresses;
- the **status**, and once you add tracking, the **Tracking Code**, the **Tracking Link** and a **Track package** button;
- **Expected Delivery** and **Delivered On** dates when known;
- **Cancel order**, **Return items** and **Exchange items** — only when your policy and the product allow them — and the progress and refund of any request.

## Addresses

`yourdomain/profile/address` keeps delivery and billing addresses with a label (*Home*, *Office*). Customers choose one at checkout instead of typing it again.

## Wishlist

The **heart** on products saves them to the wishlist at `yourdomain/wishlist`, to buy later.

## Store credit

When your policy pays refunds as [store credit](https://www.nijeesweb.com/docs/ecommerce/orders/refunds-and-store-credit), customers see what will be issued as credit on their request (*This will be issued as store credit.*) and can use their balance at checkout.

## Catalogue stores

In a [catalogue store](https://www.nijeesweb.com/docs/ecommerce/products/catalogue-mode), *My Orders* is replaced by **My Enquiries**.

## Questions customers ask you

### "Where is my order?"
Open the order in your admin. If it has a tracking link, send it to them; if it is still **Confirmed**, tell them when it will ship.

### "I didn't get an email."
Your store does not send order confirmation emails. Customers see their order on the confirmation page and in their account (guests via `yourdomain/guest/access`). Confirm the order to them on WhatsApp or by phone if they ask.

### "How do I return this?"
From the order in their account: **Return items** or **Exchange items**, if the product allows it and the window is open. Guests use `yourdomain/guest/access`.