# Guest checkout

> Customers can buy without creating an account — what they fill in, how they see their order afterwards, and what guests cannot do.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/customers/guest-checkout · Updated 2026-10-06

Forcing people to create an account loses sales. Your store lets customers check out as **guests**: they fill in their details and address at checkout and pay, with no password.

## What a guest fills in

At checkout: their **name**, **email**, **phone** and **delivery address** (with pincode), a billing address if different, and the payment method. The pincode is checked against your delivery area before they can continue — see [Delivery pincodes](https://www.nijeesweb.com/docs/ecommerce/shipping-tax/delivery-pincodes).

Their cart is kept in the browser. If they sign in or create an account later on the same device, the cart is carried over.

## Seeing the order afterwards

Guests see their order on the confirmation page straight after paying. Later, they can look up their orders at **`yourdomain/guest/access`**:

1. They enter their **name** and the **email** they used at checkout.
2. They receive an email with a link (subject *Access your special page*).
3. The link opens **their orders**, with status, tracking and the option to cancel, return or exchange where your policy allows.

> [!TIP]
> Put a **Track your order** link to `/guest/access` in your footer or header menu, so guests can find it.

## What guests cannot do

- Save addresses or a wishlist.
- Receive or spend **store credit** — refunds that would be store credit are paid manually instead.
- Use **coupons** — coupons apply to signed-in customers only.
- Use a payment method you have limited to **Signed-in customers**.

## Guest orders in your admin

Guest orders appear in **Orders** like any other, marked **GUEST**, with the customer's name and email from the delivery address.

## Turning guest checkout off

Guest checkout is on for every store. If you want every customer to have an account, [contact support](https://www.nijeesweb.com/contact?topic=support).