# Customer accounts and sign-in

> How customers create an account and sign in to your store — password or PIN, email or phone, one-time codes and password resets.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/customers/shopper-accounts · Updated 2026-10-06

Customers can shop as guests or create an account on your store. An account keeps their addresses, orders, wishlist and store credit in one place, and makes checkout faster.

## Creating an account

From **Login → Create an account** (or `yourdomain/register`), customers enter their **name**, **email address**, optionally a **phone number**, and a **password** typed twice. A password needs at least **4 characters**.

They are signed in straight away and land on their account.

## Signing in

At `yourdomain/login` customers enter their email address and password, and can tick **Keep me signed in**. The sign-in page reminds them what an account gives them: tracking every order, a wishlist, and faster checkout with saved addresses.

![The sign-in page](https://www.nijeesweb.com/marketing/img/docs/ecommerce/store/sign-in-1200.webp "Your store's sign-in page — the same page your admins use")

### One-time codes

**Use a one-time code** lets a customer sign in without a password: they enter their email and receive a **4-digit code** by email, valid for **5 minutes**. A new code can be requested after 30 seconds; after 5 wrong tries they must request a new one.

### Forgotten passwords

**Forgot password?** emails a reset link to the address they sign in with.

## Sign-in options the platform can change

Your store's sign-in can be adjusted to suit your customers. These are set for you by our team — [contact support](https://www.nijeesweb.com/contact?topic=support) to change them:

- **What customers sign in with** — their **email address** *(the default)*, their **phone number**, or **either**.
- **What they type** — a **password** *(the default)*, or a **4-digit** or **6-digit PIN**, optionally digits only.
- **One-time codes** — on *(the default)* or off.

> [!IMPORTANT]
> Admins sign in on the same page with the same rules. If you ask for phone-number sign-in, make sure every admin login has a phone number first.

## Your customer list

**Clients → Clients** lists every customer who has an account on your store, with their name and email. From there you can:

- **search** by name or email;
- **Add New** — create an account for a customer (**Name**, **Email**, **Password**, **Confirm Password**), for example for a phone order; tell them their password, or ask them to use **Forgot password?**;
- **edit** a customer's name, email or password;
- **delete** an account.

![The customer list](https://www.nijeesweb.com/marketing/img/docs/ecommerce/admin/clients-1200.webp "Clients: your registered customers — empty until someone creates an account")

Guests who checked out without an account are not listed here; they appear in **Orders**, marked **GUEST**. Admin logins are separate — see [Admin users](https://www.nijeesweb.com/docs/ecommerce/customers/admin-users).

## Protecting sign-up from spam

Sign-up, sign-in, one-time codes and password resets are rate-limited, and you can add Google reCAPTCHA to them. See [Spam protection](https://www.nijeesweb.com/docs/ecommerce/settings/spam-protection).

## Messages customers may see

| Message | Meaning |
| --- | --- |
| *These credentials do not match our records.* | Wrong email or password. |
| *The email has already been taken.* | An account with that email exists — sign in or reset the password. |
| *User not found.* | No account uses that email (one-time code). |
| *Incorrect OTP.* / *Invalid or expired OTP.* | Wrong code, or more than 5 minutes old — request a new one. |
| *Too many attempts. Please request a new OTP.* | Five wrong codes — request a new one. |
| *Please wait 25s before resending OTP.* | A code was just sent; wait for the countdown. |