# Billing questions

> Short answers about plans, yearly payments, renewals, upgrades, more stores, refunds and what happens when a plan ends.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/faq/billing · Updated 2026-10-06

### How am I billed?
Once a year, per store, for the plan you choose. You pay by UPI, card or net banking on PhonePe's checkout.

### Does my plan renew automatically?
No. Nothing is charged without you choosing to pay. When the year ends, renew from your dashboard.

### What happens if I forget to renew?
The store goes offline — storefront and admin panel — but nothing is deleted. Renew and it comes back as it was. See [When a store expires](https://www.nijeesweb.com/docs/ecommerce/account-billing/expired-store).

### Can I upgrade in the middle of the year?
Yes. You pay only the difference for the days left, and your renewal date stays the same. See [Upgrade your plan](https://www.nijeesweb.com/docs/ecommerce/account-billing/upgrade-your-plan).

### Can I move to a cheaper plan?
Not yet from the dashboard. [Contact support](https://www.nijeesweb.com/contact?topic=plans).

### Can I run several stores on one account?
Yes. Each store has its own plan, domain and data. Your account may have a store allowance — the dashboard shows it.

### Do I get a GST invoice for my plan?
[Contact us](https://www.nijeesweb.com/contact?topic=billing) with the payment reference (beginning SUB) and your GSTIN.

### Can I get a refund?
If you were charged twice, charged without a store being created, or we could not provide the service. See [Cancellation and refunds](https://www.nijeesweb.com/docs/ecommerce/account-billing/cancellation-and-refunds).

### How do I close my store?
Don't renew, or [contact support](https://www.nijeesweb.com/contact?topic=support) to have it deleted sooner. Export your orders first.