# Work with an order

> Everything on the order screen — totals, addresses, items, documents — and how to change the status and add tracking so the customer can follow the parcel.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/orders/order-details · Updated 2026-10-06

Open an order from **Orders** to see everything about it and move it along.

![An order](https://www.nijeesweb.com/marketing/img/docs/ecommerce/admin/order-view-1200.webp "The order screen: status badges, documents, totals and both addresses")

## What the screen shows

- **Order Status** and **Payment Status** badges at the top, the **Transaction ID**, and **Track Package** when the order has a tracking link.
- **Documents** — the tax invoice, delivery challan and shipping label. See [Invoices and labels](https://www.nijeesweb.com/docs/ecommerce/orders/invoices-and-labels).
- **Order Summary** — **Subtotal**, **Discount**, **Tax**, **Shipping** and **Total**; the **Payment Method**, **Currency** and **Order Date**; and, once known, **Expected Delivery** and **Delivered On**.
- **Delivery Address** and **Billing Address**, with phone and email.
- **Order Items** — each product, its option (*Women's Size: S*), quantity and price.
- **Delivery** — the tracking fields and the status (below).
- **Shiprocket** — when Shiprocket is connected. See [Ship orders with Shiprocket](https://www.nijeesweb.com/docs/ecommerce/shipping-tax/ship-orders-with-shiprocket).

![Items and delivery](https://www.nijeesweb.com/marketing/img/docs/ecommerce/admin/order-status-1200.webp "Order Items, and the Delivery panel where you add tracking and change the status")

## Change the status and add tracking

[Video: Add tracking and mark an order Shipped](https://www.nijeesweb.com/marketing/video/ecommerce/ship-an-order.mp4)

In the **Delivery** panel:

1. **Tracking Link** — the courier's tracking page for this parcel, such as `https://shiprocket.co/tracking/…`.
2. **Tracking Code** — the AWB or consignment number.
3. **Status** — choose the new status.
4. Select **UPDATE** (or press `Ctrl` + `S`).

The customer sees the new status, the tracking code and a **Track package** button on their order in *My Orders*.

### The statuses

| Status | Use it when |
| --- | --- |
| **Pending** | Waiting — for an online payment to complete, or a bank transfer to arrive. |
| **Confirmed** | Paid (or cash on delivery) and ready to pack. |
| **Shipped** | Handed to the courier. |
| **Out for delivery** | With the delivery agent today. |
| **Delivered** | Received by the customer. Return and exchange windows count from delivery. |
| **Cancelled** | Not going ahead. |

Full definitions are in [Order and return statuses](https://www.nijeesweb.com/docs/ecommerce/reference/order-and-return-statuses).

> [!IMPORTANT]
> Changing the status here changes **only the status**. It does not send the customer an email, refund a payment, or put stock back. To cancel a paid order with a refund, use the [cancellation flow](https://www.nijeesweb.com/docs/ecommerce/orders/returns-and-cancellations); to put items back on sale, adjust the product's stock.

## Payment status

**Paid** is set automatically when an online payment is confirmed. Cash on delivery and bank transfer orders show **Pending** payment: for them, **Confirmed** and **Delivered** are your record of payment.

## Guest orders

An order placed without an account shows the customer's name and email from the delivery address, marked **GUEST** in the list. Guests can see their order and its tracking through a link they verify by email. See [Guest checkout](https://www.nijeesweb.com/docs/ecommerce/customers/guest-checkout).

## Changing what was ordered

Items, prices and addresses cannot be edited after an order is placed. If a customer wants something different, cancel the order and ask them to order again — or arrange an exchange after delivery.