# Notifications and emails

> Which emails your store sends — and which it does not yet — and how to make sure you never miss an order.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/settings/notifications · Updated 2026-10-06

Knowing exactly what your store emails — and what it does not — saves confusion with customers.

## What your store emails

| Email | Sent to | When |
| --- | --- | --- |
| **Form enquiry** | **Email To Receive Updates** (Settings → Business) | A visitor sends a [form](https://www.nijeesweb.com/docs/ecommerce/marketing/forms-and-enquiries) on your pages. |
| **One-time sign-in code** | The customer or admin | They choose *Use a one-time code* at sign-in. |
| **Password reset link** | The customer or admin | They choose *Forgot password?*. |
| **Guest order access link** | The guest | They ask to see their orders at `/guest/access`. |

Set **Email To Receive Updates** to the inbox you check most — it can differ from the public email on your store.

## What it does not email yet

> [!IMPORTANT]
> Your store does **not** currently send:
>
> - an **order confirmation** to the customer;
> - a **new order** alert to you;
> - **shipping**, **delivery**, **cancellation** or **refund** updates;
> - catalogue-store **enquiries** to you.
>
> **Mobile No. To Receive Updates** is saved but no SMS or WhatsApp alerts are sent yet.

## How not to miss an order

- Check the **Dashboard** and **Orders** a few times a day. Filter by **Status: Confirmed** for orders waiting to ship, and **Pending** for unpaid ones.
- Your **payment gateway** emails you for every successful online payment — Razorpay, PhonePe and the others do this from their own dashboards.
- With **Shiprocket** automation on, shipments are created for you, and Shiprocket's own notifications keep you and the customer informed as the parcel moves.

## Keeping customers informed

Customers see their order on the confirmation page and in **My Orders** (guests through `/guest/access`), with the status and tracking you add. For a personal touch, message them on WhatsApp when the order ships — with the tracking link from the order screen.