# Store account sign-in problems

> Can't sign up or sign in to your store account — wrong password, email already taken, forgotten password, 429 and 419 errors.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/troubleshooting/account-sign-in · Updated 2026-10-06

These are problems with your **store account** — where you buy and renew plans (`www.nijees.in/account`). For your store's admin panel, see [Admin sign-in problems](https://www.nijeesweb.com/docs/ecommerce/troubleshooting/admin-sign-in).

## "These credentials do not match our records."

- Check the email address for typos, and that Caps Lock is off — passwords are case-sensitive.
- Make sure you are on the **store account** sign-in (`/account/login`), not your store's own `/login` page, which uses your **admin** email and password.

## Forgot your password

The store account has no self-service password reset yet. [Contact support](https://www.nijeesweb.com/contact?topic=support) **from the email address on the account**, and we will help you back in.

## "The email has already been taken."

An account already exists with that email — perhaps you signed up earlier. [Sign in](https://www.nijees.in/account/login) instead.

## "The password confirmation does not match." / "The password must be at least 6 characters."

Type the same password, at least 6 characters long, in both boxes.

## "429 — Too Many Requests"

More than 20 sign-in or sign-up attempts came from your connection within a minute. Wait a minute and try again.

## "419 — Page Expired"

The page was open too long and its security token expired. Reload the page and try again.

## A spam check blocks you

If the platform has reCAPTCHA switched on and it refuses you, try another browser without extensions, or switch off a VPN. If it persists, [contact support](https://www.nijeesweb.com/contact?topic=support).