# Store admin sign-in problems

> Can't sign in to yourdomain/login — wrong email or password, reset emails, one-time codes, 429 and 419 errors, reCAPTCHA lock-outs and expired stores.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/troubleshooting/admin-sign-in · Updated 2026-10-06

These are problems signing in to your **store's admin panel** at `yourdomain/login`.

## "These credentials do not match our records."

- Use the **admin email** you entered when you set up the store — it may differ from your store account's email.
- Passwords are case-sensitive; check Caps Lock.
- Still failing? Reset the password, or use a one-time code (below).

## Reset the admin password

1. On the sign-in page, select **Forgot password?**
2. Enter the admin email and select **Email me a reset link**.
3. Open the email and choose a new password.

**The email doesn't arrive?** Check spam and promotions folders and wait ten minutes. Make sure you typed the admin email exactly.

## Sign in with a one-time code

**Use a one-time code** emails a 4-digit code, valid for 5 minutes.

| Message | Fix |
| --- | --- |
| *User not found.* | No account uses that email on this store. Check the admin email. |
| *Incorrect OTP.* | Check the digits; you have 5 tries. |
| *Invalid or expired OTP.* | More than 5 minutes passed — request a new code. |
| *Too many attempts. Please request a new OTP.* | Request a new code. |
| *Please wait …s before resending OTP.* | A code was just sent — wait for the countdown. |

After a code sign-in you land on the store's home page; go to `/admin/dashboard`.

## "429 — Too Many Requests"

Too many attempts from your connection within a minute (20 for sign-in, 5 for one-time codes and reset emails). Wait a minute.

## "419 — Page Expired"

The page sat open until its security token expired. Reload and sign in again. If a **save** fails with this while editing, copy any text you were writing before reloading.

## Locked out by reCAPTCHA

If you switched on reCAPTCHA for **Sign in** and the keys are wrong, sign-in fails. Use a **one-time code** if that form is still allowed, or [contact support](https://www.nijeesweb.com/contact?topic=support) — we can switch the check off for you.

## "Your subscription has expired"

The store's plan has ended and the admin panel is closed with it. Renew from your [store account](https://www.nijees.in/account/login) — see [Renew a store](https://www.nijeesweb.com/docs/ecommerce/account-billing/renew-a-store).

## Nobody can get in

If the only admin has left and nobody knows the email's password, [contact support](https://www.nijeesweb.com/contact?topic=support) from the store account's email address. Then keep at least two admins — see [Admin users](https://www.nijeesweb.com/docs/ecommerce/customers/admin-users).