# Checkout problems customers report

> Delivery not available", no payment methods, out of stock, minimum order, COD not shown, coupons refused — what the customer sees and what to change.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/troubleshooting/checkout-problems · Updated 2026-10-06

When a customer says *I can't order*, the message they see tells you exactly what to change.

## "Delivery not available to this pincode."

The most common one. Unless Shiprocket prices your shipping, customers can only order for pincodes listed under **Configuration → Pincodes** — and a new store lists only four sample Delhi pincodes.

**Fix:** add or import the pincodes you deliver to. See [Delivery pincodes](https://www.nijeesweb.com/docs/ecommerce/shipping-tax/delivery-pincodes).

With Shiprocket: no courier on your account serves that pincode (with your partner settings). Check it in the **Rate tester**, widen your **Selection mode**, or switch off **Refuse orders to pincodes no courier serves**.

## No payment methods at checkout

- **No method is Live** — check **Payments**. A new store has none.
- **The rules hide it** — the method's **Currencies**, **Countries**, **Minimum / Maximum order value**, or **Who can use it** (signed-in vs guests) exclude this customer.
- *No payment method is available for payments in USD. Please choose another currency.* — the customer's currency is charged in that currency and no live method accepts it. See [Currencies](https://www.nijeesweb.com/docs/ecommerce/payments/currencies).

## Cash on delivery is missing

- The order is outside the COD range: *COD not available above ₹…* / *below ₹…* — see [Order and COD limits](https://www.nijeesweb.com/docs/ecommerce/shipping-tax/order-and-cod-limits).
- The COD method is limited to signed-in customers and the customer is a guest.

## "Cannot place order below ₹…" / "above ₹…"

The cart is outside your **Minimum** or **Maximum order value**. See [Order and COD limits](https://www.nijeesweb.com/docs/ecommerce/shipping-tax/order-and-cod-limits).

## "Some items are out of stock or exceed available quantity."

A variant's stock is lower than the quantity in the cart, or the customer is over **Max Quantity Per Product In An Order**. Update the product's **Stock Quantity**, or the limit in **Settings → Storefront**.

## Coupon refused

*Please log in to use coupons.* — coupons need a signed-in customer. Other messages are explained in [Coupons](https://www.nijeesweb.com/docs/ecommerce/marketing/coupons#messages-customers-may-see).

## "Please fix the errors in the shipping address form."

A required field is empty or invalid — usually the phone number, pincode or state. Ask the customer to check the fields marked in red.

## "Order Could Not Be Placed"

The customer landed on the failure page after paying online: the payment failed or was cancelled. The order stays **Pending**; they can try again. See [Payment gateway errors](https://www.nijeesweb.com/docs/ecommerce/troubleshooting/payment-gateway-errors).

## Shipping was charged ₹0

The cart's weight falls outside every weight slab — usually heavier than your last slab. Add a slab that covers it. See [Shipping charges by weight](https://www.nijeesweb.com/docs/ecommerce/shipping-tax/shipping-rates).