# Domain and SSL problems

> Your domain shows the wrong site or nothing, "Not secure" or certificate errors, www not working — causes and fixes.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/troubleshooting/domain-and-ssl · Updated 2026-10-06

## The domain shows a parking page, an old site, or nothing

Your domain does not point to the store servers yet.

1. Check the records at your registrar: an `A` record for `@` **and** for `www`, both with the value `13.204.177.255`. See [Connect your domain](https://www.nijeesweb.com/docs/ecommerce/getting-started/connect-your-domain).
2. Delete any **other** `A`, `AAAA` or `CNAME` records for `@` or `www` — old records win surprisingly often.
3. If your domain uses another provider's nameservers (Cloudflare, your old host), the records must be added **there**, not at the registrar.
4. Wait: DNS changes can take a few hours, sometimes up to 48. Check progress on [dnschecker.org](https://dnschecker.org) for `www.yourdomain`.

## "Not secure", or "Your connection is not private"

The SSL certificate is missing or does not cover the address.

- The certificate is requested automatically, every minute, during the **first two hours** after your store is created. If your domain was not pointing to the store servers in that time, the certificate could not be issued. Once your DNS is correct, [contact support](https://www.nijeesweb.com/contact?topic=domain) and we will issue it.
- On **Cloudflare**, set both records to **DNS only** (grey cloud) until the certificate is issued.

## The domain works but `www.` does not (or the other way round)

Your store's main address is the `www.` one; the bare domain forwards to it. Both need an `A` record to `13.204.177.255`. Add the missing one.

## "We couldn't find this store"

Your domain points to the store servers, but no store uses that exact address. Check the domain you entered when you set up — a typo, or `www.` or `https://` typed into the domain box. [Contact support](https://www.nijeesweb.com/contact?topic=domain) to correct it.

## A free nijees.in address does not open

Every `nijees.in` address points to the store servers automatically. Make sure you are typing it exactly as set up (`www.yourname.nijees.in`). If it still fails a few minutes after you paid, [contact support](https://www.nijeesweb.com/contact?topic=domain).

## Email stopped working after I changed DNS

You changed or deleted the **MX** records, or switched nameservers. Restore your email provider's MX records at your registrar. The store only needs the two `A` records.