# Plan payment problems

> Payment unsuccessful, money taken but no store, charged twice, setup failed after payment — what each means and what to do.

Product: NijeesWeb online store builder · Source: https://www.nijeesweb.com/docs/ecommerce/troubleshooting/plan-payments · Updated 2026-10-06

These are problems paying for **your plan** (new store, renewal, upgrade). For problems with **your customers'** payments, see [Payment gateway errors](https://www.nijeesweb.com/docs/ecommerce/troubleshooting/payment-gateway-errors).

## "Payment unsuccessful — Payment was not completed."

PhonePe did not confirm the payment: it failed, you cancelled it, or the bank has not confirmed it yet.

- **No money left your account** — try again from **Back to plans**, perhaps with another method (UPI instead of card, or the other way round).
- **Money did leave your account** — do not pay again straight away. Bank confirmations can arrive late; when they do, the store is created or renewed automatically. Check your dashboard after 15–30 minutes.

## "Your payment could not be completed. No charge was made."

The checkout was closed before a payment started. Try again.

## "Unable to initiate payment."

The checkout could not be opened. Wait a minute and try again. If it keeps happening, [contact us](https://www.nijeesweb.com/contact?topic=billing).

## "Could not verify the payment. Please contact support."

We could not reach PhonePe to check the result. [Contact support](https://www.nijeesweb.com/contact?topic=billing) with the time of payment and your UPI or card reference.

## "Payment succeeded but store setup failed. Our team has been notified."

Your payment is recorded, and our team has been alerted. [Contact support](https://www.nijeesweb.com/contact?topic=billing) with the date and amount; we will finish creating your store.

## "Unknown payment reference."

The payment page was reached from an old or edited link. Go to your dashboard and start again.

## UPI or card problems

- **UPI request didn't arrive** — check the UPI ID; open your UPI app and look under pending requests; or scan the QR code instead.
- **Card declined** — your bank may block online or international transactions, or the card limit is reached. Try another card, UPI or net banking.
- **OTP not received** — wait a minute and ask for a new one; check your phone has signal.

## Charged twice

[Contact support](https://www.nijeesweb.com/contact?topic=billing) with both payment references (beginning **SUB**). The duplicate is refunded in full.

## The checkout timed out

The PhonePe checkout is valid for 15 minutes. Start again from your dashboard — an expired checkout charges nothing.