# Cancellation and refunds

> There is nothing to cancel — plans never renew automatically. When refunds apply and how to ask for one.

Product: NijeesWeb website builder · Source: https://www.nijeesweb.com/docs/website/account-billing/cancellation-and-refunds · Updated 2026-10-02

## Cancelling

Because plans **never renew automatically**, there is nothing to cancel to avoid a future charge. Simply don't renew: at the end of the year the website goes offline, and nothing more is charged.

To have your website or account **deleted** sooner, email support@nijeesweb.com from your account's email address.

## Refunds

Refunds are covered by our [refund policy](https://www.nijeesweb.com/refund-policy). In short, you always get your money back if:

- you were **charged twice** for the same purchase;
- you were **charged but your website was not created**;
- a fault on our side meant the service could not be provided.

## Ask for a refund

Email support@nijeesweb.com with:

- your website's domain or website ID,
- the date and amount,
- the payment reference (starting SUB, REN or UPG), if you have it,
- what went wrong.

Approved refunds go back to the original payment method through PhonePe; banks usually take 5–7 working days to show it.

## Money taken, but the payment shows as failed

This is usually reversed automatically by your bank or PhonePe within a few working days. If it isn't, [contact us](https://www.nijeesweb.com/contact?topic=billing) with the details above.