# When a website expires or is switched off

> What visitors see when a plan ends or a website is disabled, what happens to your content, and how to get back online.

Product: NijeesWeb website builder · Source: https://www.nijeesweb.com/docs/website/account-billing/expired-or-switched-off · Updated 2026-10-02

A website can be offline for one of a few reasons. Visitors see a short, clear page explaining which.

| What visitors see | Why | How to fix it |
| --- | --- | --- |
| *This website's subscription has expired* | The plan's year has ended. | [Renew](https://www.nijeesweb.com/docs/website/account-billing/renew-a-website) from your account dashboard. |
| *This website has been switched off* | An administrator deactivated it — for example after a reported problem. | [Contact support](https://www.nijeesweb.com/contact?topic=support). |
| *This website isn't linked to an account yet* | The website exists but has no subscription attached. | Sign in to your account to claim it and choose a plan, or contact support. |
| *There's no website at this address* | The domain points to NijeesWeb, but no website uses that exact domain. | Check the domain on your set-up — see [Domain & SSL](https://www.nijeesweb.com/docs/website/troubleshooting/domain-and-ssl). |

## Your content is safe

When a website expires, **nothing is deleted** — pages, images, blog posts, settings and form enquiries stay exactly as they were. Renew and the website returns as it was.

While a website is offline, its **admin panel** at `yourdomain/admin` is closed too. Renewing happens in your **NijeesWeb account** — the offline page links to its sign-in — and the admin panel reopens the moment the payment completes.

> [!NOTE]
> Content of websites that stay expired for a long time may eventually be removed. Renew promptly, or [tell us](https://www.nijeesweb.com/contact?topic=billing) if you need more time.