# Domain and SSL problems

> My domain shows the old site, a parking page or nothing; "Not secure" warnings; www not working — every cause and fix.

Product: NijeesWeb website builder · Source: https://www.nijeesweb.com/docs/website/troubleshooting/domain-and-ssl · Updated 2026-10-02

Start by checking where your domain points: open [dnschecker.org](https://dnschecker.org), enter your domain, choose **A**. You should see `13.202.27.61` in most locations. Then find your symptom below.

## The old website or a parking page still shows

- **DNS is still spreading.** Changes usually take 15 minutes to a few hours, sometimes up to 48. Try a private browser window, or your phone on mobile data.
- **An old record is still there.** At your registrar, make sure there is only **one** `A` record for `@` and one for `www`, both `13.202.27.61`, and no `AAAA` record for those names.
- **Your registrar uses a "forwarding" or "parking" feature.** Turn it off — it overrides your records.
- **The nameservers point somewhere else.** If your domain's nameservers belong to another company (Cloudflare, your old host), add the records there instead.

## "There's no website at this address"

Your domain points to NijeesWeb, but no website is set up with that exact domain. Check the domain on your [dashboard](https://www.nijeesweb.com/account/dashboard)'s website card. If you typed it differently when setting up (a typo, or a different ending like `.com` instead of `.in`), [contact support](https://www.nijeesweb.com/contact?topic=domain).

## "Not secure" or a certificate warning

The SSL certificate is issued automatically once your domain points to NijeesWeb — **during the first two hours after your website is created**.

- If you pointed your domain within those two hours, give it a little longer and reload.
- If you pointed your domain **later**, the certificate was not issued. [Contact support](https://www.nijeesweb.com/contact?topic=domain) with your domain and we will issue it.
- Using **Cloudflare**? Set both records to **DNS only** (grey cloud) until the certificate is issued.

## www works but the bare domain doesn't (or the other way round)

You need **both** `A` records — `@` and `www` — pointing to `13.202.27.61`. Add the missing one.

## My email stopped working

Email uses `MX` records, which connecting a website never needs to change. If your email stopped, an `MX` record was probably deleted by accident while editing — restore it from your email provider's instructions.

## It works for me but not for a customer

Their network may still have the old address cached. It clears within a day. Ask them to try mobile data, or restart their router.