# Saving and upload problems

> Changes not showing, "File should be smaller than 2MB!", "File type is not allowed", Add New missing, and other editing problems.

Product: NijeesWeb website builder · Source: https://www.nijeesweb.com/docs/website/troubleshooting/saving-and-uploads · Updated 2026-10-08

## My changes don't show on the website

1. Make sure you **saved** — the save bar should read *All changes saved.*
2. **Reload** the live page (on a phone, close and reopen the tab).
3. Still the old version? Your browser may be showing a stored copy: open the page in a **private window**.
4. Check the screen size: a change made for **Phone** only shows on phones. See [Tablet & phone](https://www.nijeesweb.com/docs/website/building-pages/responsive-design).
5. Check the item isn't hidden on that screen size under **Visibility**.

## Upload size messages

| Message | Limit | Fix |
| --- | --- | --- |
| *File should be smaller than 2MB!* | An image uploaded inside the page builder | Resize or compress the image, or upload it in the Media Library first. |
| *Images collectively should be smaller than 4MB!* | Images uploaded together in the Media Library | Upload fewer at a time, or compress them. |
| *Video should be smaller than 5MB!* | A video in the Media Library | Shorten or compress it — or use YouTube for longer videos. |
| *Pdf should be smaller than 2MB!* | A PDF in the Media Library | Compress the PDF ("reduce file size" in most PDF tools). |
| *That file is larger than this server accepts…* | Any upload | Compress the file, or use a link (YouTube) instead. |

> [!TIP]
> Free tools: **Squoosh** or **TinyPNG** for images, **HandBrake** for video. A 1920 px wide photo is usually 200–400 KB after compression.

## "File type ".…" is not allowed"

- The file is a type that can't be uploaded for security (for example SVG, TIFF, ZIP).
- **Or** its name has extra dots. Each part after a dot is checked: `logo.final.png` fails on `.final`. **Rename it** to `logo-final.png`.

Allowed types are listed in [Limits & file types](https://www.nijeesweb.com/docs/website/reference/limits-and-file-types).

## "Uploaded files must have a file extension."

Rename the file so it ends in its type, such as `.jpg` or `.pdf`.

## A "limit reached" message, or Add New shows a lock

Your website is using everything its plan allows of something — pages, image or video galleries, the images or videos one gallery can hold, or storage. Nothing has been deleted and the website keeps working; you just cannot add more of that thing yet. The message names the limit, and **See add-ons and plans** opens the page where you can get more for this website.

![A limit reached](https://www.nijeesweb.com/marketing/img/docs/admin/plan-limit-1200.webp "At a limit, Add New shows a lock; pressing it says why and links to add-ons")

Each message, and what to do:

- **"Your plan includes one page, and this website already has it."** Your plan is a one-page plan. Add new content as sections of that page — sections are unlimited — or get more pages with an [add-on](https://www.nijeesweb.com/docs/website/account-billing/add-ons).
- **"Your plan allows … pages and this website has …."** Delete a page you no longer need (inactive pages count too), or add pages with an add-on or a [bigger plan](https://www.nijeesweb.com/docs/website/account-billing/upgrade-your-plan).
- **"A page can have … sections on your plan, and this one has …."** Remove a section from this page first, or get more room with an add-on or a bigger plan. A section added by copying or from the library counts too.
- **"Your plan allows … image galleries …"** (or video galleries). Delete a gallery you no longer use, or add one with an add-on.
- **"A gallery can hold … images on your plan …"** (or videos). The limit is per gallery. Remove some from this gallery, choose fewer at once, or put the rest in another gallery.
- **"This upload needs …, but only … of your … storage is left."** Delete files you no longer use in **Media**, upload smaller files, or add storage with an add-on.
- **"Mega menu is not included in this website's plan."** Your website shows the general menu. The message names the plan or add-on that includes it.

Your website admin's **Dashboard** shows every limit and how much you use. See [Limits and file types](https://www.nijeesweb.com/docs/website/reference/limits-and-file-types).

## A page, gallery or image shows "Off — plan limit"

Your website holds more of something than its plan allows — after a move to a smaller plan, or when an add-on ended — so the ones past the limit were **switched off**. Nothing was deleted. Visitors don't see them until there is room again; then they switch back on by themselves.

![Pages switched off by the plan](https://www.nijeesweb.com/marketing/img/docs/admin/plan-off-1200.webp "Seven pages on a five-page limit: the last two show Off — plan limit, and the bar above says how to switch one on")

- To choose which ones stay on, **drag** the one you want higher in the list. It switches on, and the one it pushes past the limit switches off.
- To have them all on, delete ones you no longer need, or get more room with an [add-on](https://www.nijeesweb.com/docs/website/account-billing/add-ons) or a [bigger plan](https://www.nijeesweb.com/docs/website/account-billing/upgrade-your-plan).

Clicking the pill of one that is past the limit says, for example, *"Your plan allows 5 pages to be on, and this page is number 7 in Pages."* See [When your website is over a limit](https://www.nijeesweb.com/docs/website/reference/limits-and-file-types#when-your-website-is-over-a-limit).

## A section says "Hidden on your site"

In the page builder, a section with an amber dashed outline and *Hidden on your site* is past your plan's sections-per-page limit. It is kept and you can edit it, but your website doesn't show it. Move it higher (the section it passes is then the hidden one), remove a section above it, or get more room with an add-on.

> [!NOTE]
> A website whose subscription card is hidden (a website managed for you by someone else) says *contact your website provider* instead of linking to add-ons.

## "Page data is still loading — please wait a moment and try again."

You pressed save before the builder finished loading the page. Wait a second and save again.

## The page looks broken after adding custom CSS or code

Remove the last thing you added in **Settings › CSS & JS** or the item's **Custom CSS**, and save. Custom code can't damage your content.

## Saving fails with "419 — Page Expired"

Your session timed out while the page was open. Copy anything you were writing, reload, sign in, and paste it back.