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Troubleshooting

Troubleshooting

Every error message you might see — what it means and exactly how to fix it.

1 NijeesWeb account sign-in problemsFixes for "These credentials do not match our records", 429 Too Many Requests, 419 Page Expired, spam-check errors and a forgotten account password. 1 min
2 Set-up form errorsEvery message the website set-up page can show — website ID, domain, admin password and account limits — with the fix. 1 min
3 Payment problemsPayment failed, pending, cancelled, charged twice, or money taken with no website — what each case means and exactly what to do. 1 min
4 Domain and SSL problemsMy domain shows the old site, a parking page or nothing; "Not secure" warnings; www not working — every cause and fix. 2 min
5 Website admin sign-in problemsCan't sign in to yourdomain/admin — wrong password, "Too many login attempts", reset emails not arriving, 419 Page Expired. 1 min
6 Saving and upload problemsChanges not showing, "File should be smaller than 2MB!", "File type is not allowed", Add New missing, and other editing problems. 5 min
7 Forms and spam-check problemsVisitors can't send your form, spam still arrives, or enquiries seem to be missing — causes and fixes, including every reCAPTCHA message. 2 min
8 My website isn't showing on GoogleThe checks to run when your site or a page doesn't appear in Google — from a hidden robots.txt mistake to Search Console's indexing report. 1 min
9 My website is offlineWhat each "website unavailable" message means — expired, switched off, not linked, no website at this address — and how to get back online. 1 min