Payment problems

"The payment did not go through. You have not been charged."#

The payment failed or was cancelled — at PhonePe, at your bank, or because the page was closed. Nothing was taken. Try again from Plans (or the website's Renew / Upgrade button), perhaps with another method: if UPI failed, try a card, or the other way round.

"Your payment is still pending…"#

Your bank has not confirmed the payment yet.

1. Do not pay again.
2. Wait 15–30 minutes and check your dashboard. The purchase completes automatically as soon as the bank confirms.
3. If it is still pending after an hour, contact support with the time, amount and your UPI or card transaction reference.

"We could not start the payment. Nothing has been charged."#

The checkout could not open. Wait a minute and try again. If it repeats, tell us.

Money left my account, but the payment shows as failed#

This happens when a bank debits before confirming, and it is almost always reversed automatically to your account within a few working days. If it hasn't been reversed after 7 working days, contact support with the transaction reference.

Charged twice#

Usually one of the two is a pending debit that the bank reverses. If both have completed, contact support — a duplicate payment is always refunded in full.

"Your payment went through but we could not finish setting up the website."#

Your payment is safe and our team has been notified. Contact support with the reference shown on the screen and we'll complete the set-up.

UPI app shows an error#

• Check your UPI daily limit and your account balance.
• Make sure you approve the request within the time shown.
• Try Pay by QR instead of a UPI ID, or a different UPI app.

The checkout expired#

Checkout links are valid for 15 minutes. Start again — an expired checkout is never charged.