Website admin sign-in problems

These are problems signing in to your website's admin panel at yourdomain/admin.

"These credentials do not match our records."#

• Use the admin email you entered on the set-up page — it may differ from your NijeesWeb account email.
• Passwords are case-sensitive; check Caps Lock.
• Still failing? Reset the password (below).

Reset your admin password#

1. On the sign-in page, select Forgot password?
2. Enter the admin email and select Email me a reset link.
3. Open the email and choose a new password of at least 8 characters.

The email doesn't arrive? Check spam and promotions folders, wait ten minutes, and make sure you typed the admin email exactly. If it still doesn't come, contact support.

"Too many login attempts. Please try again in … seconds."#

After 5 wrong passwords, sign-in is paused for 15 minutes. Wait for the countdown, or reset your password meanwhile.

"429 — Too Many Requests"#

Many attempts came from your connection within a minute. Wait a minute.

"419 — Page Expired"#

The page sat open until its security token expired. Reload and sign in again. While editing, if a save fails with this error, copy any text you were writing before reloading.

The admin shows "This website's subscription has expired"#

The website's plan has ended, and the admin panel closes with it. Renew from your account dashboard — see Renew a website.

Spam check on sign-in#

If you switched on reCAPTCHA for Sign in and the keys are wrong, sign-in can fail. Contact support — we can switch it off for you.