Pay for your plan

When you select Pay ₹… & activate on the set-up page, you are taken to PhonePe's secure checkout. The platform never sees your card, UPI or bank details — you enter them on PhonePe's page.

Ways to pay#

• UPI — scan the QR code or pay to your UPI ID from any UPI app: PhonePe, Google Pay, Paytm, BHIM, your bank's app.
• Debit or credit card — Visa, Mastercard, RuPay and others your bank supports.
• Net banking — from most Indian banks.

The amount is shown in rupees before you pay. For an upgrade it is only the difference for the days left in your year, not the full price.

Step by step#

1. On the set-up page, select Pay ₹… & activate.
2. On PhonePe's page, choose how to pay and complete the payment, including any OTP or UPI PIN your bank asks for.
3. Do not close the window until you are sent back. It takes a few seconds.
4. You land on one of the result screens below.

What each result means#

"You're all set!"#

The payment succeeded and your store has been created. The screen says Your subscription is active. Your store is being set up at … with your domain, and shows a Reference for your records. Select Go to dashboard — your store is listed with its renewal date.

Next: connect your domain if you use your own, then sign in to your store.

"Payment unsuccessful" — "Payment was not completed."#

PhonePe did not report the payment as complete: it failed, was cancelled, or your bank has not confirmed it yet. Go Back to plans and try again, perhaps with a different method.

"Your payment could not be completed. No charge was made."#

The payment was abandoned before it started. Nothing was taken. Try again.

"Unable to initiate payment."#

The checkout could not be opened. Wait a minute and try again. If it keeps happening, tell us.

"Could not verify the payment. Please contact support."#

We could not reach PhonePe to confirm the result. Your money is safe: contact support with the time of payment and your UPI or card reference, and we will check it for you.

"Payment succeeded but store setup failed. Our team has been notified."#

Rare, and fixed by our team: your payment is recorded and we have been alerted automatically. Contact support with the date and amount and we will finish creating the store.

Receipts#

PhonePe sends a payment confirmation, and your bank or UPI app shows the transaction. Each payment also has a reference beginning with SUB (shown on the success screen) — quote it whenever you contact us about a payment.

Money left my account but I see no store#

1. Check your dashboard — the store may already be there.
2. Wait up to an hour: confirmation can be delayed by the bank, and the store is created as soon as it arrives.
3. Still nothing? Contact support with the date, the amount and your UPI or card reference. A payment that did not create a store is refunded in full.