Cancellation and refunds

Cancelling#

Plans never renew automatically, so there is nothing to cancel to avoid a future charge. Simply don't renew: at the end of the year the store goes offline, and nothing more is charged.

To have your store or account deleted sooner, contact support from your account's email address. Download any order reports you need first (Orders → Excel) — a deleted store cannot be brought back.

When you get your money back#

You are refunded in full if:

• you were charged twice for the same purchase;
• you were charged but your store was not created;
• a fault on our side meant the service could not be provided.

Ask for a refund#

Contact support with:

• your store's domain or store ID,
• the date and amount,
• the payment reference (beginning SUB), if you have it,
• what went wrong.

Approved refunds go back to the original payment method through PhonePe; banks usually take 5–7 working days to show them.

Money taken, but the payment shows as failed#

This is usually reversed automatically by your bank or PhonePe within a few working days. If it isn't — or if your store appears later because the payment did go through — contact us with the details above.