Work with an order

Open an order from Orders to see everything about it and move it along.

What the screen shows#

• Order Status and Payment Status badges at the top, the Transaction ID, and Track Package when the order has a tracking link.
• Documents — the tax invoice, delivery challan and shipping label. See Invoices and labels.
• Order Summary — Subtotal, Discount, Tax, Shipping and Total; the Payment Method, Currency and Order Date; and, once known, Expected Delivery and Delivered On.
• Delivery Address and Billing Address, with phone and email.
• Order Items — each product, its option (Women's Size: S), quantity and price.
• Delivery — the tracking fields and the status (below).
• Shiprocket — when Shiprocket is connected. See Ship orders with Shiprocket.

Change the status and add tracking#

In the Delivery panel:

1. Tracking Link — the courier's tracking page for this parcel, such as https://shiprocket.co/tracking/….
2. Tracking Code — the AWB or consignment number.
3. Status — choose the new status.
4. Select UPDATE (or press Ctrl + S).

The customer sees the new status, the tracking code and a Track package button on their order in My Orders.

The statuses#

Full definitions are in Order and return statuses.

Payment status#

Paid is set automatically when an online payment is confirmed. Cash on delivery and bank transfer orders show Pending payment: for them, Confirmed and Delivered are your record of payment.

Guest orders#

An order placed without an account shows the customer's name and email from the delivery address, marked GUEST in the list. Guests can see their order and its tracking through a link they verify by email. See Guest checkout.

Changing what was ordered#

Items, prices and addresses cannot be edited after an order is placed. If a customer wants something different, cancel the order and ask them to order again — or arrange an exchange after delivery.