Saving and upload problems

"Something went wrong!" when saving#

1. Read the form for fields marked in red — a required field may be empty, such as a product's category or a variant's MRP.
2. Reload the page (copy any long text first) and try again.
3. If it keeps happening on one screen, contact support with the screen's address and what you changed.

"419 — Page Expired"#

You were signed out, or the page sat open too long. Copy what you were writing, reload, sign in again and paste it back.

You are asked "Cancel Changes?" when leaving#

You have unsaved changes. Choose No and save first, or Yes, Cancel to throw them away. Esc asks the same; Y and N answer.

"File type ".…" is not allowed"#

Only certain file types can be uploaded — images (JPG, PNG, GIF, WebP, AVIF, BMP, SVG), videos (MP4, WebM, MOV and others) and PDFs. A file must also have an extension. See Limits and file types.

"Uploaded files must have a file extension."#

Rename the file on your computer so it ends in .jpg, .png, .mp4 and so on.

Uploads are very slow or fail#

• The file is very large — a camera photo can be 10 MB. Resize photos to about 2000 pixels wide before uploading.
• Videos: compress them, or put long videos on YouTube and embed them.
• Check your connection; large uploads fail on unstable mobile data.

I replaced an image but the old one still shows#

Your browser is showing a saved copy. Reload with Ctrl + F5 (⌘ + Shift + R on a Mac), or open the page in a private window.

A product's photo did not change#

The product shows the first active item in its gallery. Drag the new photo to the top of the gallery, or set the old one to Inactive.