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- Payments
Plan payments and receipts
How plan payments work — PhonePe checkout, UPI, card and net banking, references, receipts — and what to do if something looks wrong.
Every plan payment — a new store, a renewal or an upgrade — goes through PhonePe's secure checkout. You pay by UPI, debit or credit card, or net banking. The platform never sees your card or bank details.
What you pay#
| Purchase | Amount |
|---|---|
| New store | The plan's yearly price. |
| Renewal | The same plan's yearly price. |
| Upgrade | Only the difference for the days left — see Upgrade your plan. |
The amount is shown on the button before you pay: Pay ₹… & activate, Renew — ₹…, Upgrade to … — ₹….
References and receipts#
Every payment has a reference beginning with SUB, shown on the success screen (Reference: SUB…). PhonePe also sends a confirmation, and your bank or UPI app shows the transaction. Quote the SUB reference whenever you contact us about a payment.
For a GST invoice for your plan, contact us with the reference and your GSTIN.
Nothing is charged automatically#
There are no saved cards and no auto-debits. You pay only when you choose to set up, renew or upgrade.
If something looks wrong#
- Money left your account but no store appeared — wait up to an hour; the store is created as soon as the bank confirms. Then contact support.
- Charged twice — contact support with both references; the duplicate is refunded.
- A payment failed — nothing was taken, or your bank reverses it within a few working days.
Every case is in Plan payment problems.
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