Store account sign-in problems

These are problems with your store account — where you buy and renew plans (www.nijees.in/account). For your store's admin panel, see Admin sign-in problems.

"These credentials do not match our records."#

• Check the email address for typos, and that Caps Lock is off — passwords are case-sensitive.
• Make sure you are on the store account sign-in (/account/login), not your store's own /login page, which uses your admin email and password.

Forgot your password#

The store account has no self-service password reset yet. Contact support from the email address on the account, and we will help you back in.

"The email has already been taken."#

An account already exists with that email — perhaps you signed up earlier. Sign in instead.

"The password confirmation does not match." / "The password must be at least 6 characters."#

Type the same password, at least 6 characters long, in both boxes.

"429 — Too Many Requests"#

More than 20 sign-in or sign-up attempts came from your connection within a minute. Wait a minute and try again.

"419 — Page Expired"#

The page was open too long and its security token expired. Reload the page and try again.

A spam check blocks you#

If the platform has reCAPTCHA switched on and it refuses you, try another browser without extensions, or switch off a VPN. If it persists, contact support.