- Online store builder
- Troubleshooting
- Shipping and Shiprocket problems
Shipping and Shiprocket problems
Wrong or zero shipping charges, Shiprocket not pricing checkout, login failures, shipments that will not create, AWB and pickup errors.
Shipping is ₹0 on some orders#
- Weight slabs: the cart's weight is outside every active slab — heavier than the last, or in a gap. Add a slab that covers it.
- Free shipping applies: the order is above your Free shipping above amount in the free-shipping area (0 means always free).
- Settings → Shipping → Charge for delivery is off.
Shipping is much higher than expected#
- A variant has no weight, so the default parcel weight is used — or the weight was entered in kilograms instead of grams (1 instead of 1000).
- Shiprocket: the courier bills on volumetric weight — a big, light parcel costs more than its weight suggests. Check real dimensions in the Rate tester.
- Your Markup adds a flat amount or percentage.
"Shiprocket is on, but it is not pricing your checkout yet"#
The Shiprocket screen explains why:
- Settings → Shipping → Shipping Values is set to My own weight slabs — switch it off (Quoted by Shiprocket).
- Shipping: Charge for delivery is off.
- The store is a catalogue store, which has no shipping.
- Shiprocket API credentials are incomplete. — fill in the API email and password.
"Shiprocket login failed: …"#
The API email or API password is wrong — or it is your dashboard login instead of an API user. Create an API user in Shiprocket under Settings → API → Configure and use its details.
Shipment errors on the order screen#
| Message | Fix |
|---|---|
| Shiprocket pickup location is not configured. | Choose your Pickup location nickname on the Shiprocket screen. |
| Order has no delivery address. / Delivery address has no pincode. | The order's address is incomplete — you cannot edit it; ask the customer and recreate the order. |
| Assign an AWB before scheduling pickup. | Select Assign AWB first. |
| Shipment has no Shiprocket shipment id yet. | Select Create shipment first. |
| Could not reach Shiprocket. | Shiprocket is not responding — try again in a few minutes. |
| A message from Shiprocket | Shiprocket's own reason: a low wallet balance, an unserviceable pincode, a weight limit. Fix it in Shiprocket, then try again or Recreate shipment. |
Tracking is not updating#
Tracking updates when you select Refresh tracking on the order. Refresh orders in transit daily.
Customers outside the courier network are refused#
That is Refuse orders to pincodes no courier serves working as intended. Switch it off to accept the order anyway and ship another way.
Was this page helpful?
Something is missing — tell us