What customers see in their account

Knowing what your customers see helps you answer their questions. Signed-in customers reach their account from the profile icon in your store's header.

My Account#

At yourdomain/profile/account customers see and update their name and contact details.

Orders#

yourdomain/profile/orders lists every order with its status. Opening one shows:

• the items, prices, discount, tax, shipping and total;
• the delivery and billing addresses;
• the status, and once you add tracking, the Tracking Code, the Tracking Link and a Track package button;
• Expected Delivery and Delivered On dates when known;
• Cancel order, Return items and Exchange items — only when your policy and the product allow them — and the progress and refund of any request.

Addresses#

yourdomain/profile/address keeps delivery and billing addresses with a label (Home, Office). Customers choose one at checkout instead of typing it again.

Wishlist#

The heart on products saves them to the wishlist at yourdomain/wishlist, to buy later.

Store credit#

When your policy pays refunds as store credit, customers see what will be issued as credit on their request (This will be issued as store credit.) and can use their balance at checkout.

Catalogue stores#

In a catalogue store, My Orders is replaced by My Enquiries.

Questions customers ask you#

"Where is my order?"#

Open the order in your admin. If it has a tracking link, send it to them; if it is still Confirmed, tell them when it will ship.

"I didn't get an email."#

Your store does not send order confirmation emails. Customers see their order on the confirmation page and in their account (guests via yourdomain/guest/access). Confirm the order to them on WhatsApp or by phone if they ask.

"How do I return this?"#

From the order in their account: Return items or Exchange items, if the product allows it and the window is open. Guests use yourdomain/guest/access.