- Online store builder
- Settings
- Notifications
Notifications and emails
Which emails your store sends — and which it does not yet — and how to make sure you never miss an order.
Knowing exactly what your store emails — and what it does not — saves confusion with customers.
What your store emails#
| Sent to | When | |
|---|---|---|
| Form enquiry | Email To Receive Updates (Settings → Business) | A visitor sends a form on your pages. |
| One-time sign-in code | The customer or admin | They choose Use a one-time code at sign-in. |
| Password reset link | The customer or admin | They choose Forgot password?. |
| Guest order access link | The guest | They ask to see their orders at /guest/access. |
Set Email To Receive Updates to the inbox you check most — it can differ from the public email on your store.
What it does not email yet#
How not to miss an order#
- Check the Dashboard and Orders a few times a day. Filter by Status: Confirmed for orders waiting to ship, and Pending for unpaid ones.
- Your payment gateway emails you for every successful online payment — Razorpay, PhonePe and the others do this from their own dashboards.
- With Shiprocket automation on, shipments are created for you, and Shiprocket's own notifications keep you and the customer informed as the parcel moves.
Keeping customers informed#
Customers see their order on the confirmation page and in My Orders (guests through /guest/access), with the status and tracking you add. For a personal touch, message them on WhatsApp when the order ships — with the tracking link from the order screen.
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