- Online store builder
- FAQ
- Billing
Billing questions
Short answers about plans, yearly payments, renewals, upgrades, more stores, refunds and what happens when a plan ends.
How am I billed?#
Once a year, per store, for the plan you choose. You pay by UPI, card or net banking on PhonePe's checkout.
Does my plan renew automatically?#
No. Nothing is charged without you choosing to pay. When the year ends, renew from your dashboard.
What happens if I forget to renew?#
The store goes offline — storefront and admin panel — but nothing is deleted. Renew and it comes back as it was. See When a store expires.
Can I upgrade in the middle of the year?#
Yes. You pay only the difference for the days left, and your renewal date stays the same. See Upgrade your plan.
Can I move to a cheaper plan?#
Not yet from the dashboard. Contact support.
Can I run several stores on one account?#
Yes. Each store has its own plan, domain and data. Your account may have a store allowance — the dashboard shows it.
Do I get a GST invoice for my plan?#
Contact us with the payment reference (beginning SUB) and your GSTIN.
Can I get a refund?#
If you were charged twice, charged without a store being created, or we could not provide the service. See Cancellation and refunds.
How do I close my store?#
Don't renew, or contact support to have it deleted sooner. Export your orders first.
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