Order and invoice problems

I didn't get an email for a new order#

Your store does not send new-order emails. Check the Dashboard and Orders. See Notifications.

An order I expected is not in the list#

• Clear the filters (Reset) — a date or status filter may hide it.
• Online payment abandoned: the order exists as Pending — filter by Pending.
• The customer saw Order Could Not Be Placed — no payment went through.

"This order is cancelled — Cancelled orders are not shipped, so no invoice is issued for them."#

A cancelled order gets no new invoice, challan or label. One that was invoiced before it was cancelled can still be reprinted, stamped cancelled, for your books.

Invoice numbers are not in date order#

Numbers are issued the first time an invoice is opened or printed, in that order. To keep them in date order, print invoices in order-date order — for example daily, from the orders list filtered by date. Previews do not use numbers.

CGST + SGST instead of IGST (or the other way round)#

The split is decided by your State under Invoices & Labels compared with the customer's delivery state. Check your state there — it is detected from your GSTIN, but you can set it.

"No GSTIN added. Invoices print as a plain 'Invoice' without your GST registration."#

Add your GSTIN under Orders → Invoices & Labels — or ignore this if you are not registered.

I cancelled an order but the stock did not come back#

Changing the status to Cancelled on the order screen only changes the status. Add the items back to the product's Stock Quantity. Cancellations approved on the Returns screen restock automatically when your policy says so.

The customer was not refunded when I cancelled#

Same reason: the order screen's status does not move money. Refund the customer in your gateway's dashboard (or by UPI for COD), or handle it as a cancellation request on the Returns screen.

A COD order shows "Payment: Pending" after delivery#

That is expected — cash on delivery orders keep a Pending payment status. Delivered is your record that the cash was collected.

The customer wants to change the address or items#

Orders cannot be edited after they are placed. Cancel and ask the customer to order again — or, if already shipped with Shiprocket, change the address in Shiprocket and Recreate shipment.