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- Ship orders with Shiprocket
Ship orders with Shiprocket
Create the shipment, book the courier (AWB), schedule pickup, print the label and manifest, and keep tracking up to date — from the order screen.
With Shiprocket connected, every order has a Shiprocket panel on its order screen. If you switched on the automation, most of it happens by itself; otherwise you do each step here.
The steps#
| Button | What it does | Order status after |
|---|---|---|
| Create shipment | Sends the order to Shiprocket with the customer's address, items, weight and size. | unchanged |
| Assign AWB | Books the courier and gets the AWB (tracking number). It is saved as the order's Tracking Code, with a tracking link for the customer. | unchanged |
| Schedule pickup | Asks the courier to collect the parcel. | Shipped |
| Label / Open label | The courier's shipping label to print and stick on the parcel. | — |
| Manifest / Open manifest | The hand-over sheet the courier signs at pickup. | — |
| Refresh tracking | Fetches the latest courier status. | follows the courier: Shipped, Out for delivery, Delivered |
| Cancel shipment | Cancels it at Shiprocket. | — |
| Recreate shipment | Creates it again — after changing the address or weight. | — |
Until the order is sent, the panel says This order has not been pushed to Shiprocket yet and names the courier it was quoted with at checkout — that courier is used when you create the shipment, so the customer ships with the partner they were charged for.
A typical day#
- Open Orders and filter by Status: Confirmed.
- For each order (or automatically): Create shipment → Assign AWB → Schedule pickup.
- Print the labels — from each order, or many at once from the orders list with Print labels. See Print and export.
- Hand the parcels to the courier with the manifest.
- Later, select Refresh tracking on orders in transit to update their status.
What the panel shows#
Courier, AWB, Shiprocket order and Shipment ID, Courier status, Pickup date, Expected delivery, Freight charged, and Weight (declared / applied) — what you declared and what the courier billed.
Tracking for customers#
Once an AWB is assigned, the customer sees the Tracking Code, the Tracking Link and a Track package button on their order in My Orders. Delivery updates appear as you refresh tracking.
When something fails#
The panel shows Shiprocket's own error message — a missing pickup location, an unserviceable pincode, a low wallet balance, a wrong weight. Fix the cause and try the step again, or Recreate shipment. Common errors are explained in Shipping and Shiprocket problems.
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