Order and return statuses

Every order status, payment status and return status — what it means, what sets it, and what happens next.

Updated 6 Oct 2026 1 min read Markdown

Order statuses#

Status	Means	Set by
Pending	Waiting — for an online payment to complete, a bank transfer to arrive, or your confirmation of a COD order.	The store, when the order is placed (online payments, bank transfer); or you.
Confirmed	Paid, or cash on delivery accepted — ready to pack. Stock has been taken.	The store when payment is confirmed or a COD order is placed; or you.
Shipped	With the courier.	You; or Shiprocket when pickup is scheduled or tracking shows it in transit.
Out for delivery	With the delivery agent.	You; or Shiprocket tracking.
Delivered	Received. Return and exchange windows start.	You; or Shiprocket tracking.
Cancelled	Not going ahead.	You on the order screen (status only), an approved cancellation request (with refund and restock per policy), or Shiprocket.

The orders list's filter also offers Processing and Returned.

Status	Means
Pending	No confirmed online payment. Normal for cash on delivery and bank transfer.
Paid	The gateway confirmed the payment, or store credit covered the order.

Status	Means
Requested	The customer asked; waiting for you (unless auto-approved).
Approved	Accepted. For a cancellation, the order is cancelled.
Rejected	Refused — the customer sees your reason.
Pickup scheduled	A reverse pickup is booked.
Picked up	The courier collected the item.
Received	The item is back with you.
QC passed / QC failed	Your inspection result.
Completed	Done — refund, credit or replacement settled.
Cancelled	The request was withdrawn.

Request numbers start with RET (return), EXC (exchange) or CAN (cancellation).

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