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Orders & returns
Find, update and ship orders; print GST invoices and labels; handle cancellations, returns, exchanges and refunds.
- 1 Find and filter ordersThe orders screen — filter by date, customer, product, currency, price and status; select orders to print in bulk; export to Excel or PDF. 2 min
- 2 Work with an orderEverything on the order screen — totals, addresses, items, documents — and how to change the status and add tracking so the customer can follow the parcel. 2 min
- 3 GST invoices, challans and shipping labelsSet up your tax invoice — legal name, GSTIN, state, numbering, declaration, signature — plus delivery challans and 4×6 or A4 shipping labels. 3 min
- 4 Print in bulk and export ordersPrint labels, invoices and challans for many orders at once, and download your orders as an Excel workbook or a PDF report. 1 min
- 5 Handle cancellations, returns and exchangesHow customers ask to cancel, return or exchange, and how you approve, collect, inspect and refund — step by step on the Returns screen. 3 min
- 6 Your returns policyDecide what customers may cancel, return or exchange, the windows, who approves, how and when refunds are paid, who pays return shipping, restocking and store credit. 2 min
- 7 Refunds and store creditHow refunds are paid — back through the payment gateway, manually by UPI or bank transfer with a UTR, or as store credit — and how customers spend credit. 2 min
- 8 Enquiries (catalogue stores)In a catalogue store, customers send enquiries instead of orders — where to find them, what each one contains, and how to follow up. 1 min
Try “add a product”, “Razorpay”, “Shiprocket” or “GST invoice”.