Troubleshooting

Every error message you or your customers might see — what it means and exactly how to fix it.

1 Store account sign-in problemsCan't sign up or sign in to your store account — wrong password, email already taken, forgotten password, 429 and 419 errors. 1 min
2 Store set-up form errorsEvery message on the Set up your store page — store ID, domain, www alias, admin password and store limits — and how to fix each. 1 min
3 Plan payment problemsPayment unsuccessful, money taken but no store, charged twice, setup failed after payment — what each means and what to do. 2 min
4 Domain and SSL problemsYour domain shows the wrong site or nothing, "Not secure" or certificate errors, www not working — causes and fixes. 2 min
5 Store admin sign-in problemsCan't sign in to yourdomain/login — wrong email or password, reset emails, one-time codes, 429 and 419 errors, reCAPTCHA lock-outs and expired stores. 2 min
6 Checkout problems customers reportDelivery not available", no payment methods, out of stock, minimum order, COD not shown, coupons refused — what the customer sees and what to change. 2 min
7 Payment gateway errorsCustomers' online payments failing, paid orders stuck on Pending, keys refused, test badges on live checkout — causes and fixes for every gateway. 2 min
8 Shipping and Shiprocket problemsWrong or zero shipping charges, Shiprocket not pricing checkout, login failures, shipments that will not create, AWB and pickup errors. 2 min
9 Order and invoice problemsOrders not appearing, no new-order email, cancelled orders without invoices, invoice numbers out of order, wrong GST split, stock not restored. 2 min
10 Saving and upload problemsChanges that will not save, "Something went wrong!", 419 Page Expired, uploads refused or slow, and images not updating. 1 min
11 Store offline or not loadingYour subscription has expired", "This store isn't active yet", "We couldn't find this store", blank pages and 500 errors — what each means and how to fix it. 1 min